 Dealing With
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Have you started your day feeling happy with the world, but find it
going rapidly downhill because of the difficult situations you face? Do you ever feel you’re not in control during these situations? Do you let other people manipulate your day? IF SO - THIS BOOK IS FOR YOU! Difficult situations arise for everyone, both at home and in the workplace. But armed with the tools you need to handle them constructively, you’ll be able to regain control and manager your side of any two-way transaction. Roberta Cava, author of the international bestseller Dealing with Difficult People shows you how. Giving detailed examples and practical communication and feedback techniques, this book explores solutions for a wide variety of problem situations with:
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