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Seminar - Dealing with Difficult People - Session 10 Dealing With Difficult Clients Part 2

Seminar - Dealing with Difficult People - Session 10 Dealing With Difficult Clients Part 2

Seminar - Dealing with Difficult People - Session 10 Dealing With Difficult Clients Part 2
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Do you have to Deal with Difficult Clients?  
Do they make you pull your hair out because of their behaviour?  
Do you have to deal with frustrated, angry clients?

If so, this seminar is for you!   Difficult Clients discusses the following:


  • Customer service.
  • Frustrated clients.
  • Angry clients.
  • Correcting your mistakes.
  • Government office staff.
  • Doctor’s office problems.
  • Restaurant problems.
  • Hotel problems.
  • Servicemen treated badly.
  • Dealing with an amourous client.
  • Recreational facilities.
  • Dealing with the elderly.
  • Handling stutterers.
  • Handicapped.
  • Getting the run-around.
  • Don’t want to deal with a woman.
  • Client blames you for the problem.
  • Client has no appointment.
  • Client is long winded.
  • Client won’t keep to the topic.
  • Client expects immediate answer.
  • Client has condescending, rude attitude.
  • Client is two-faced.
  • You are put on “hold” or “ignore” on the phone.
  • Client gives unexpected price hike.
  • Trying to deal with two clients at once.
  • Client won’t accept terms of contract.
  • Client won’t wait turn.
  • Client uses profane language.
  • Client drunk or threatening.
  • Shoddy trades people.
  • Clients who tell lies.
  • Clients who invade your space.

Learn how to deal with your own Difficult Clients by obtaining Roberta Cava’s home-
based, on-line seminars entitled:

Dealing with Difficult Clients – Part One ($25.00) 32 minutes
Dealing with Difficult Clients – Part Two ($25.00) 30 minutes

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