Newsletters

November 2017 Dealing with Difficult People Newsletter

Roberta Cava - Tuesday, October 31, 2017

Last month we discussed the release of the revised paperback edition of Roberta Cava’s book: Dealing with Difficult Relatives and In-Laws.

This month, we are featuring the revised paperback edition of her book Dealing with Difficult Spouses and Children. Roberta has presented her seminar Dealing with Difficult People to over 55,000 participants world-wide for over three decades. She is the author and publisher of 33 other books (paperback, eBooks and audio books).

Why not consider purchasing her revised edition of:

DEALING WITH DIFFICULT SPOUSES AND CHILDREN

How to deal with angry, demanding and manipulative spouses and children.

At one time or another, most of us have had to deal with frustrating spouses and children who are irate, rude, impatient or even aggressive. Tis book outlines useful techniques that will help you ‘keep your cool’ when faced with annoying spouses and children.

Dealing with Difficult Spouses and Children is an absolute must if you’ve had to deal with manipulators who expertly push your buttons or if you allow others to make you feel irritated, stressed, frustrated, angry, hurt, revengeful or guilty. It discusses:

Chapter 1 – Evaluate your actions

Chapter 2 – Male/Female Communication

Chapter 3 – Communication skills

Chapter 4 – Non-Verbal Communication

Chapter 5 – Marriage Problems

Chapter 6 – Difficult with difficult Husbands

Chapter 7 – Dealing with difficult Wives

Chapter 8 – Dealing with difficult Children

Chapter 9 – Problems with Children

Chapter 10 – Dealing with difficult Teens and Young Adults

Chapter 11 – Problems with Teens and Young Adults

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If you wish to order a copy of this revised paperback edition: go to www.createspace.com/4429587

The cost is $15.99 plus shipping and handling.

Or, order a copy of the eBook version ($9.99): go to: www.smashwords.com/books/view/52605

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Tip of the day:

Excerpts from Roberta Cava's internationally best-selling book - Dealing with Difficult People - How to deal with nasty customers, demanding bosses and uncooperative colleagues.

How to deal with Worriers

These people bottle up their negative feelings, seeing only the dark side of every issue. They're chronic worriers - expect the worst. They jump to conclusions and make assumptions rather than ask for clarification about the true situation. These worry-warts mull over the situation, until they convince themselves that things will go wrong. Some worry to the state where they're stressed to their limit and can't cope at all. To overcome (for bosses):

  1. Assume that withdrawal from them indicates unexpressed hurt.
  2. Give constant feedback on their performance. Make sure they know exactly what you want from them.
  3. These people need very detailed job descriptions with standards of performance (identifying quality, quantity and time) that outlines exactly what you want from them.

Why not look up our web page and learn all about the books Roberta has written? (Sample chapters are free.) www.dealingwithdifficultpeople.info

October 2017 Dealing with Difficult Relatives and In-Laws

Roberta Cava - Monday, October 09, 2017
Last month we highlighted the release of the revised paperback edition of Roberta Cava’s internationally best-selling book: Dealing with Difficult Situations – at Work and at Home.

This month, we will discuss the revised paperback edition of her book Dealing with Difficult Relatives and In-Laws. Roberta has presented her seminar Dealing with Difficult People to over 55,000 participants world-wide for over three decades. She is the author and publisher of 33 other books (paperback and eBook editions).

Why not consider purchasing her revised edition of:

 DEALING WITH DIFFICULT RELATIVES AND IN-LAWS

How to deal with angry, demanding and manipulative relatives and In-laws.

If so – this book will appeal to you. At one time or another, everyone has had to deal with frustrating relatives and in-laws who are irritating, rude, impatient or aggressive. This book outlines useful techniques that will help anyone ‘keep their cool’ when faced with annoying siblings, relatives, seniors, parents or in-laws.

Dealing with Difficult Relatives and In-laws is an absolute must if you’ve had to deal with manipulators who expertly push your buttons or if you allow others to make you feel angry, hurt, guilty or frustrated.

Chapter 1 – Evaluate your actions

Chapter 2 – What kind of person are you?

Chapter 3 – Communication skills for dealing with difficult people

Chapter 4 – Difficult Siblings

Chapter 5 – Difficult Relatives

Chapter 6 – Difficult seniors

Chapter 7 - Difficult Parents

 

*********************************************************************

If you wish to order a copy of this revised paperback edition: go to

https://www.createspace.com/4424028

The cost is $15.99 plus shipping and handling.

Or, order a copy of the eBook version ($9.99): go to:

https://www.smashwords.com/books/view/52611

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Tip of the day:

Excerpts from Roberta Cava's internationally best-selling book - Dealing with Difficult People - How to deal with nasty customers, demanding bosses and uncooperative colleagues.

How to deal with Hostile People

These habitually belligerent people take their anger out on you.  They're so weighed down by jealousy, rage or resentment that only by throwing stones at others do they get the lift they need to go on.  This causes others to defend themselves or retaliate.  To overcome:

  1. Wait till they’ve calmed down.  Don’t let them bait you into making statements you don’t want to make (the temptation to retaliate will be strong.)
  2. Talk about the matter with them in calm manner. 
  3. Agree on how you're going to proceed. 
  4. Encourage them to obtain help in handling their anger.

Why not look up our web page and learn all about the books Roberta has written? (Sample chapters are free.)  www.dealingwithdifficultpeople.info

September 2017 Dealing with Difficult People Newsletter

Roberta Cava - Friday, September 01, 2017

Last month we talked about Roberta Cava’s book about Retirement Village Bullies. This month we will discuss her book:

Dealing with Difficult Situations

At Work and at Home

 

Have you started your day feeling happy with the world, but find it going rapidly downhill because of the difficult situations you face?

Do you feel you’re not in control during these situations?

Do other people try to manipulate you?

 

Difficult situations arise for everyone, both at home and at work, but armed with the tools you need to handle them constructively, you’ll be able to regain control and manage your side of any transaction.

Dealing with Difficult Situations at Work and at Home is essential reading for anyone who wants to handle difficult behaviour and take back control during life’s difficult situations. Topics include:

 

AT WORK:

  • Dealing with difficult bosses
  • Dealing with difficult subordinates
  • Dealing with difficult colleagues and others
  • Unhappy at work

 

AT HOME:

  • Dealing with difficult couples
  • Dealing with difficult wives
  • Dealing with difficult husbands
  • Dealing with difficult children
  • Dealing with difficult seniors
    •  

You can order the Paperback edition of Dealing with Difficult Situations at Work and at Home by going to: https://www.createspace.com/4422864  ($15.99) or

eBook edition https://smashwords.com/books/view/52599  ($9.99) or

Large Print paperback:

Dealing with Difficult Situations at Home: https://www.createspace.com/4721955  ($14.99).

Dealing with Difficult Situations at Work: https://www.createspace.com/4721921 (14.99)

Roberta Cava is also the author of the international bestseller of Dealing with Difficult People – How to deal with nasty customers, demanding bosses and uncooperative colleagues. 

Why not look up our web page and learn all about the 34 paperback and eBooks Roberta Cava has written (her web page gives sample chapters free). Go to:

www.dealingwithdifficultpeople.info/books/BooksByRobertaCava.doc

 

August 2017, Dealing with Difficult People Newsletter

Roberta Cava - Saturday, August 05, 2017

Last month I talked about Supervisors from Hell. This month, we will discuss the contents of Roberta Cava’s book that is about Retirement Villages where you pay exit fees (not the 50+ complexes where you don’t pay those fees):

RETIREMENT VILLAGE BULLIES

Think before you buy!

After his wife of 44 years died, a retired gentleman living in a Retirement Village started dating another woman. When their courtship progressed to the level where he wished his lady to stay overnight he learned that they would have to report to “mother,” the General Manager of the retirement village. How embarrassing for this senior couple to have to report in this manner to a woman in her early thirties.

Later, when they decided to live together, they ran into strong resistance from the General Manager who offered three choices for them to choose from that would allow the woman to live with him. All three choices were short of being ridiculous. The woman violently opposed the arbitrary and derogatory way she was treated at the meeting and stated she felt that the Operators were taking advantage of elderly persons who were captive to the terms they set for them to live in their own homes. The General Manager then banned the man's partner from living in the village, one week before she was to move in with him.

This book relates to the day-to-day events that took place before and after the Operators banned the woman from the retirement village. It identifies the extreme powers and favouritism given by the Queensland Retirement Village Act 1999 towards the village land owners instead of to the people who buy the actual homes.

You can order the paperback edition of this book by going to: https://www.createspace.com/4646197 ($14.99) or

eBook edition https://smashwords.com/books/view/415229 ($9.99) or

order the Large Print paperback by going to: https://www.createspace.com/4700317 ($15.99).

 

Why not look up our web page and learn all about the paperback and eBooks Roberta Cava has written (her web page gives sample chapters free). Go to:

 

www.dealingwithdifficultpeople.info/books/BooksByRobertaCava.doc

July 2017 Dealing with Difficult People Newsletter

Roberta Cava - Sunday, July 02, 2017

Last month we discussed Career Counselling and Roberta Cava’s book What am I going to do with the rest of my life? This month we will discuss:

SUPERVISORS FROM HELL

When I first started offering my Dealing with Difficult People seminars, I assumed that “off the wall” clients would be the most difficult group in the workplace. My second guess - was difficult workmates or colleagues. I was wrong in making those assumptions! I found that overwhelmingly, their supervisors and managers were the most difficult people faced by the 55,000 participants of my seminar!

Why is this the case? Because most of their supervisors, managers, foremen/women, department heads, executives and even C.E.O.s of companies had not received the basic training necessary for them to successfully supervise others. These difficult supervisors made the following mistakes:

  • Embarrass their staff by disciplining them in front of workmates or clients.
  • Label staff’s behaviour (stupid, dumb) or make sarcastic remarks, instead of trying to correct the actual behaviour of the staff member.
  • Don’t give recognition for a job well done.  Instead, they concentrate on the two percent of the things their staff do incorrectly, instead of the ninety-eight percent they do properly.
  • When dealing with customer complaints, they don’t back up their staff and don’t give employees a chance to tell their side of the story before acting.  (Who should say to the client, “Let me investigate this and I’ll get back to you.”)
  • Don’t provide an up-to-date job description with key performance indicators and standards of performance for the tasks performed by their staff.
  • Don’t provide the necessary training to fill the gap between job requirements and employee’s skills.
  • Conduct performance appraisals on staff without a proper job description upon which to base their evaluation.  (If the employee doesn’t know what’s expected of him/her, and the supervisor doesn’t know either - how can a fair evaluation of the performance be conducted?)
  • Have one set of company rules for staff - another for themselves.  Bend the rules when clients go over the head of front-line staff, causing embarrassment for staff members.
  • No set policy and procedure manuals available.  Rules and regulations of the company are not clearly defined.
  • Harass staff (either through bullying or sexual harassment).
  • Do nothing to improve the employee’s interest in their jobs.  Some are afraid their staff are now ready to compete for their job, so do as little as possible to develop their skills for their next step up.  (It’s a proven fact that more supervisors are not promoted because there is nobody prepared to take over their existing job.)
  • Are not available when their staff need their help.  They say they have an “open door policy,” but are always “too busy” to deal with their staff’s problems.
  • Won’t listen to their staff’s suggestions about better ways to complete tasks. The person doing the job normally has the best ideas on how to do the job better, faster, and more efficiently.
  • Are perfectionists and expect everything to be done perfectly. Just because they can do the job in ten minutes (they have fifteen years’ experience) they expect the newcomer to do it in the same amount of time with the same amount of accuracy.

If this describes the actions of your supervisors / managers, seriously consider providing them with the necessary tools to do their jobs properly - otherwise you’re setting them up to fail! If this is you making these mistakes - get the training yourself or you too will fail.

Let’s assume you’re the new supervisor. You’ve decided that because you have a BA or an MBA degree, you’re fully prepared to be a supervisor and you’ll be safe if you clone the behaviour of your past supervisors. Unfortunately, most BA and MBA degree programs do not include supervisory training, and most supervisors have not had the proper training. Therefore, you may be setting yourself up to be another “Supervisor from Hell.”

So, you decide to do the right thing and obtain basic supervisory training. Will it take a long time and cost too much? No - learning the basics of supervision won’t involve as much time as you’d expect. What will you need to learn? The first thing you’ll realise is that you’ll have an entirely different role to play. People will expect so much from you - from your boss downward, and from your staff upwards. How’s a person to cope? You’ll be expected to delegate work to your staff, but how do you decide who’s the right person to do the job? And after you’ve delegated the task, how do you motivate your staff to do a good job for you? How do your manage your time, when so many people need you to be available to them - and still get your own work done? You know that if you’re not efficient in time management, you’ll have your staff sitting around twiddling their thumbs one minute or madly scrambling at the last minute to complete assignments. If this happens, you’ll be in trouble with your boss.

Then there are the problems - oh the problems! Why do your staff keep coming to you with their “Mickey Mouse” problems - can’t they use some initiative and make some decisions on their own? You say that if I’d trained them thoroughly - they wouldn’t be coming to me with those kinds of problems? Who has the time or the capabilities to play the part of a training manager along with all the other duties I’m expected to perform?

Am I really responsible for choosing new staff? How am I supposed to hire staff when I’ve never hired anyone before, and haven’t a clue how to do so, without breaking the anti-discrimination laws. And you say I’ll have to step in and deal with personality problems between staff members, correct behaviour and production problems, update job descriptions, and conduct performance appraisal interviews? How am I going to cope with all these new responsibilities?

Then you have to consider the following. What if you’re one of ten workmates who applied for the job, and are facing nine hostile staff members who thought they should have your job?  And Margaret is your best friend - can you still socialise with her or will you have to distance yourself from her because she now reports to you?

Many who have taken on the responsibilities of a supervisor wonder what possibly possessed them to accept the position!  Unless a supervisor knows how to deal with these issues – s/he will likely become another “Supervisor from Hell.” So, what’s a person to do? The answer is simple - get the necessary training - even if you have to pay for it yourself!

Or, why not purchase Roberta Cava’s book Survival Skills for Supervisors and Managers either through Amazon Books https://www.bookdepository.com/Survival-Skills-for-Supervisors-and-Managers-Robert-Cav/9780992340254 or:

https://www.createspace.com/4442942

Why not look up our web page and learn all about the paperback, large print and eBooks Roberta Cava has written?

www.dealingwithdifficultpeople.info/books/index.htm

June 2017 Dealing with Difficult People Newsletter

Roberta Cava - Thursday, June 01, 2017

Last month we discussed our Performance Appraisal System. This month we will discuss our Career Counselling System and Roberta Cava’s book:

What am I going to do with the rest of my life?

Making Career Choices

 

This book is an absolute must for anyone facing dismissal or company downsizing; being forced into early retirement; hate their job or simply want a career change. Or possibly you’re thinking of starting your own business. Learn whether you have what it takes to be an entrepreneur.

Roberta Cava has over three decades of experience in Human Resources and Career Counselling. She has interviewed thousands of candidates for jobs; knows what employers are really looking for and shows you how to field illegal interview questions.

You can order the book by going to: www.createspace.com/4438768

Roberta is the owner of Cava Consulting in Australia and has presented her seminars worldwide and offers a unique career counselling service as follows:

Career Counselling

Instead of dragging yourself to work every day, why not start the New Year by searching for a job you really like?

In these hard, economic times, are you finding it difficult to find suitable employment in your field of work? How would you like to expand those opportunities? This unique career counselling service will enable you to determine your transferrable skills and identify another 20 to 40 primary and secondary occupations where you could use those skills.

An investment of $175.00 will provide you with an extensive report that includes:

  • A list of your transferrable skills
  • 20 to 40 primary and secondary occupations you could investigate that use your transferrable skills
  • A psychological report that includes:

1.    Your strengths in the areas of interest, ability, values, personality, capacity.

2.    Interest, ability and personality profiles

3.    What you think your skills are compared to what they really are.

4.    Determine your management, persuasive, social artistic, clerical, mechanical, investigative and operational abilities.

5.    Whether you are outgoing, reserved, factual, creative, analytical, caring, organised, or casual.

6.    Your ability to think, reason, and solve problems.

7.    Values inventory.

8.    Your stamina level.

9.    Your I.Q. Score.

10.   Performance and personality characteristics.

11.   Motivational and De-motivational factors.

12.   Whether you have what it takes to become an entrepreneur and have your own business.

What will happen........

When we receive your payment of $175.00 through our web page, (along with a copy of your CV or resume) we will e-mail you our Career Choices workbook. As soon as we receive your completed workbook, we will send you your personalized extensive Career Choices report. This service can also be done via regular post (but it will take much longer).

For more information contact: info@dealingwithdifficultpeople.info

Why not look up our web page and learn all about the paperback large print and eBooks Roberta Cava has written. go to:

www.dealingwithdifficultpeople.info/books/index.htm

Tip of the day:

Excerpts from Roberta Cava's internationally best-selling book - DEALING WITH DIFFICULT PEOPLE - How to deal with nasty customers, demanding bosses and uncooperative colleagues.

How to Deal with Time Bombs

This type of individual attacks the person, not their ideas, often using labels to let them know that their opponent is dumb, stupid or error‑prone.  If others disagree with their ideas they believe they're being criticised at a personal level so their attack is done with a vengeance. They have no qualms about attacking others in public and like to appear the victor. However, as this person has tackled most observers themselves, they're seldom taken in by the person's behaviour.

To overcome:

1. Don’t let them goad you into making rash statements or to over-react. Keep your cool, using facts to defend your ideas.

2. Confront them privately, warning them that if they continue to belittle you in public that you will be forced to retaliate.

3. Encourage them to obtain help in handling their anger.

Why not look up our web page and learn all about the services and products we offer. Go to: www.dealingwithdifficultpeople.info

May, 2017 Dealing with Difficult People Newsletter

Roberta Cava - Tuesday, May 02, 2017

HELP US CELEBRATE OUR 35TH ANNIVERSARY THIS MONTH!

In May, 1982 we opened our first international training company in Edmonton, Alberta, Canada. Next was our Maui, Hawaii office in 1986 and our Gold Coast of Queensland, Australia was opened in 1998.

Last month we missed having a newsletter. Our March newsletter gave you information about the Human Resources Consulting services we offer. This month we will discuss our Performance Appraisal System:

PERFORMANCE APPRAISAL SYSTEM

Performance appraisal systems that evaluate such subjective things as; judgment, initiative, attitude, or interpersonal skills are not fair appraisal systems, and should be replaced with performance appraisals that evaluate objective, measurable tasks.

Our system starts with accurate, up-to-date job descriptions (we can help you write these) that include; Key Performance Indicators, (KPIs) and the tasks that are taken to meet those KPIs. Each of those tasks would have standards of performance, so both the supervisor and employee know exactly how they are doing throughout the performance period.

Find out more by asking Cava Consulting about their award-winning Performance Appraisal System.

Please contact Roberta Cava info@dealingwithdifficultpeople.info

Tip of the day:

Excerpts from Roberta Cava's internationally best-selling book - DEALING WITH DIFFICULT PEOPLE - How to deal with nasty customers, demanding bosses and uncooperative colleagues.

How to Deal with Bullies:

Bullies use fear, cruelty and threats to control others.  Although they often fool others into believing they have high self-esteem, the opposite is true. That’s why they go after those who appear weak and passive.  The hair on the back of your neck will rise when these people enter the room. Instead of behaving submissively around them, stand your ground. To overcome:

  1. Let Bullies fully vent their anger without retaliating, remembering that you control whether you accept their anger or are unaffected by it.
  2. Confirm that you understand their side of the issue (using paraphrasing).
  3. If they bully you in public, deal with them immediately.  Don’t wait until you have a private moment, as you would with other, less aggressive people.
  4. Encourage them to obtain anger management.

Why not look up our web page and learn all about the services and products we offer. Go to: www.dealingwithdifficultpeople.info

March 2017 Dealing with Difficult People Newsletter

Roberta Cava - Wednesday, March 01, 2017

Last month we gave you a list of where you can purchase the large print edition of Roberta Cava’s books. This month we will discuss our human resources services:

HUMAN RESOURCES CONSULTING

Is your business too small to have someone on staff to deal exclusively with Human Resources matters?

If so, the following might interest you.

Cava Consulting offers the following Human Resource consulting services to companies too small to have their own Human Resources Department. One individual is trained to look after the H.R. function and thereafter we’re on call to assist with further instructions. ROBERTA CAVA has been in the Human Resources field for over thirty years. In 1982, she opened Cava Management Consulting Services in Canada and USA in1986 then Cava Consulting in Australia in 1998. Her experience includes a position where she was Head of Human Resources, Payroll and Training for a financial firm in Melbourne and she set up and managed the Human Resources Department for a group of 12 construction companies based in Canada.

Cava Consulting offers help in the following areas:

  • Preparing Human Resources Policies and Procedures Manuals

Our Human Resources Policies and Procedures Manual has over 300 pages of policies, procedures and forms used by Human Resource professionals.  The CD (pdf) locked version is $395.00 and Word format (unlocked so you can adapt the information to meet your company’s needs) - $595.00! (Having us custom-build these for companies can cost between $10,000 and $50,000 to prepare from scratch). We can still customise them for you and add your company logo at our hourly rate of $120.00.

We also:

  • Prepare Employee Handbooks
  • Identify what information should and should not be on employee personnel files
  • Help you write job descriptions and classify positions for salary ranges (22,000 occupational profiles on disk)
  • Conduct wage and salary surveys to keep your employees' salaries in line with others in your industry
  • Teach supervisors how to document disciplinary matters and handle difficult matters such as female employees complaining of sexual harassment
  • Set up a performance appraisal system that works! After set-up, your firm can implement and monitor it without assistance
  • Conduct exit interviews (to determine reasons for high turnover of staff etc.)
  • Assess training needs
  • Provide Career Counselling

Please contact Roberta Cava info@dealingwithdifficultpeople.info

Tip of the day:

Excerpts from Roberta Cava's internationally best-selling book - DEALING WITH DIFFICULT PEOPLE - How to deal with nasty customers, demanding bosses and uncooperative colleagues.

How to deal with adults having tantrums:

Adult tantrums are designed to cope with feelings of fear, helplessness and frustration. To a child, tantrums are a great equalising mechanism. Such disruptive behaviour continues into adulthood if the outbursts still work. However, tantrums produce a greater backwash of anger and resistance than any of the other difficult behaviours. Coping with a person having a tantrum is chiefly a matter of helping them regain self-control. To overcome:

·       Give them time to run down and regain self-control.

·       Because tantrums are used to get attention, give them the opposite by saying, ‘I see you're very angry about this. I'll give you a chance to calm down, then we can discuss this rationally.’ Then walk away from the person.

·       If they continue with this behaviour, explain that their behaviour is unacceptable and you won't talk to them until they calm down.

·       Encourage them to obtain help to handle their anger.

 

 

Why not look up our web page and learn all about the services and products we offer. Go to: www.dealingwithdifficultpeople.info

 

 

 

 

February 2017 Dealing with Difficult People Newsletter

Roberta Cava - Wednesday, February 01, 2017

Last month we gave you a list of where you can purchase the eBook edition of Roberta Cava’s books. This month we will give you a list of where you can purchase the large print paperback editions:

BOOK TITLE

WEB PAGE

Dealing with Difficult People

www.createspace.com/4707902

Dealing with Difficult Relatives & In-Laws

/4707902

Dealing with Difficult Spouses & Children

/4708196

Dealing with Difficult Situations at Work

/4721921

Dealing with Difficult Situations at Home

/4721955

Retirement Village Bullies

/4700317

Time – Today’s silent killer

/4710587

Stressed Out?

/4710409

 

Tip of the day: 

Excerpts from Roberta Cava's internationally best-selling book - DEALING WITH DIFFICULT PEOPLE - How to deal with nasty customers, demanding bosses and uncooperative colleagues.

How to deal with Snitchers

Snitchers childishly tattle on their co-workers and spread gossip.  This can occur due to jealousy or to pay others back for some perceived wrongdoing. They try to discredit others, so they look better to their superiors.  To overcome:

  1. Use feedback to explain your displeasure at them using this kind of behaviour.
  2. Make sure you praise them for their accomplishments.
  3. Determine whether you’ve been encouraging this kind of behaviour by your actions.

Why not look up our web page and learn all about the paperback and eBooks Roberta Cava has written. Go to: www.dealingwithdifficultpeople.info/books

January 2017 Dealing With Difficut People Newsletter

Roberta Cava - Sunday, January 01, 2017

Season’s Greetings to you all. I hope you are having

 a wonderful holiday season.

Last month we gave you a list of where you can purchase the paperback edition of Roberta Cava’s books. This month we will give you a list of where you can purchase the eBook editions:

BOOK TITLE

WEB PAGE

Dealing with Difficult People

www.smashwords.com/books/view/52595  

Dealing with Difficult Relatives & In-Laws

/52611

Dealing with Difficult Spouses & Children

/53605

Dealing with Difficult Situations at Work and at Home

/52599

Dealing with Domestic Violence & Child Abuse

/52616

Dealing with School Bullying

/52620

Dealing with Workplace Bullying

/52635

Retirement Village Bullies

/415229

Just Say No!

/pending

Keeping our Children Safe

/575818

How Women Can Advance in Business

/52638

What am I going to do with the rest of my life?

/52651

Survival Skills for Supervisors & Managers

/52662

Time & Stress – Today’s silent killers

/52672

Before Tying the Knot – Questions couples must ask each other before they marry!

/52604

Easy Come – Hard to go – The art of Hiring Disciplining and Firing Employees

/52674

Human Resources at its best

/52675

Human Resources Policies & Procedures

/411919

Employee Handbook

/405276

Take Command of your Future – Make things happen

/52664

Wisdom of the World – The happy, sad and wise parts of life

/238886

Belly Laughs for All – Volume 1

/52678

Belly Laughs for All – Volume 2

/52679

Belly Laughs for All – Volume 3

/109807

Belly Laughs for All – Volume 4

/109810

Belly Laughs for All – Volume 5

/609508

Belly Laughs for All – Volume 6

/658053

 

Tip of the day: 

Excerpts from Roberta Cava's internationally best-selling book - DEALING WITH DIFFICULT PEOPLE - How to deal with nasty customers, demanding bosses and uncooperative colleagues.

How to deal with Intimidators:

Whenever they don't get what they want, they use hidden ways to threaten, coerce, hurt or embarrass others.  Staff feel powerless when the intimidator is their boss.  They're noted for stabbing others in the back, so don't drop your guard and be ready for an attack.  To overcome:

  1. Prepare yourself psychologically for your next encounter.
  2. Rehearse how you will respond the next time they try to intimidate you.
  3. Walk away from them, explaining that their tactics aren't going to work on you any more.
  4. If this is your boss, call in reinforcements by speaking with someone in the Human Resources Department, a mediator or an employee relations manager. If necessary, go above your boss's head to his or her manager. Make sure you bring facts with you, not assumptions and innuendoes.
  5. If upper management won't help, contact the Anti-Discrimination commission of your State or Territory who will advise you on how to proceed against a boss who uses harassment to coerce staff.


 
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