Newsletters

February 2018 Dealing with Difficult People Newsletter

Roberta Cava - Thursday, February 01, 2018

Last month we discussed Who will be the next head of the British Commonwealth?  This month we will discuss:

THE DANGERS OF SOCIAL MEDIA

Many teens use social networking websites such as Facebook, MySpace, Bebo, Twitter, Linkedin and ProfileHeaven to keep in touch with friends from school, camp, church or work. Teens also use them to strike up conversations with strangers - teenage and otherwise - whether they're seeking help with their homework, advice about a problem or a date for Saturday night.

FaceBook was launched on February 4th, 2004. It was initially meant to be used only by Harvard students, but it soon went viral and is now world-wide. However, with so many people having access to this social media, it is no longer safe for individuals to use it to communicate with their friends whether they’re adults or children.

FaceBook and other social media outlets are a godsend for companies and organisations wishing to let the world know about their product or service, but individuals should not be using it to communicate with others. For example:

My 15-year-old granddaughter lives in Canada (I live in Australia). She has listed me as one of her ‘friends’ on FaceBook. I use Facebook to send my monthly newsletter to over 800 people. I have never met these people – they have subscribed to my newsletter via my website.

If my granddaughter sends me a message and I either click ‘like’ or send her a message – all 800 of my ‘friends’ will see her message. If they respond, all their ‘friends’ will also have access to my granddaughter leaving her open to being approached by a paedophile. So, I don’t communicate with her on Facebook.

Adults are in danger by being exposed to identity fraud and stalking by unsavoury people, so they too should not use social media as a method of communicating with their friends.

  • It’s extremely important that children and adults do not give out personal information on Facebook or any of the other internet media sites.
    • Children need to be very careful when they go on-line, especially going into chat rooms. Parents can stop their children from going into adult sites, but can’t stop them from using chat rooms. There is software to monitor a child's activity, but not their chat activity.
  • Remember that if the child post something and a friend clicks ‘likes’ or comments on it, the post gets seen by all of that person’s friends as well. Then someone else comments and all that person’s friends see it too. As a result, within minutes of them posting it, their post may be seen by hundreds, even thousands of people they don’t even know!
  • One in four children using chat rooms on the Internet will be solicited by a child predator.

Chat rooms are full of paedophiles that prey upon children. For instance, a twelve-year-old girl revealed to her parents that she was corresponding with a fourteen-year-old boy on the internet. He had sent a picture of himself and wanted to meet her at McDonald’s. He looked like a nice teen, but she wondered if she should meet him. Her parents called the police for advice and they arranged to have undercover police officers at the restaurant when she met the boy.

As they suspected, the boy was a grown man, a paedophile, who was arrested at the scene. The man had a prior record and had been jailed for raping two young girls. So, children need to know they should not give strangers any personal information over the internet and should be very cautious about meeting anyone they meet on-line. This man knew where she lived, what school she went to and how old she was.

The police obtained a warrant, searched the man’s home, confiscated his computer and learned that he was stalking three other young girls and had already asked them to meet him. The police were able to contact the parents of those girls to warn them about the danger the girls were in.

The police computer experts also examined the information on the girls’ computers and were able to catch a paedophile gang that traded information about the young girls.

Paedophiles go on-line to seek tips for getting near children - at camps, through foster care, at community gatherings and at countless other events. They swap stories about day-to-day encounters with minors. And they make use of technology to help take their arguments to others, like sharing on-line printable booklets to be distributed to children that praise the benefits of having sex with adults.

So how would children and adults keep in touch with their friends? They would use e-mails where they would send bulk e-mails to the friends they wish to contact. They could pass on the information, but not in the manner it would be passed on via social media.

Internet Safety

Paedophiles seek a target-rich environment for finding their prey and the Internet has become their stalking ground. To ensure that your children and household are safe from the threat of these predators, parents need to know how to protect their children:

  • Be aware. Parents should be cautious if a child suddenly closes a browser window on the computer when the parent enters the room, or if the child doesn't want the parent to see what they’re working on. If the parent questions what the child is looking at, they should go to the computer and click the back button on the tool bar or lean over and look closely at the computer screen. Parents should also be aware of pictures coming in over the computer.
  • Parents should educate themselves on basic computer knowledge. They should be the ones who set up all Internet accounts and passwords. Make sure you know your child's account name and password. You should also be aware of any other e-mail accounts your child may have. Take the time to learn about Internet filters, firewalls, monitoring software and other tools. Use your browser history, cache and cookies to find out what sites your children have been visiting. Enter their names, including nicknames, into popular search engines to see if they have public profiles on social networking sites. Do the same with your address and phone number. You might be surprised by how much of your personal information is on-line!
    • Children should never upload a picture of themselves onto the Internet. They should also never e-mail a picture to this new person. Once the picture leaves their computer they have lost control of what can be done with the picture. A predator can do anything they want with it. Stop your children from taking and distributing ‘selfies.’
    • Make sure you have open lines of communication with your children. Oftentimes children are communicating with strangers because there’s no communication in the home. If children feel they did something wrong, they might be afraid they’ll lose computer privileges. It’s important for them to know that they can bring it to their parents' attention without getting into trouble.
    • Children might start to act differently, withdrawn, get bad grades or spends a lot of time on the Internet. Some children will think they have found their new ‘best friend’ and they believe that this person will rescue them from their doldrums.
    • If gifts start arriving at the home, this should also be a clue that something is not right. If your family starts receiving phone calls from people you don't recognise, this could mean there are serious problems. Either the child gave the predator your phone number or the predator found it. This can signify a threat to your child as well as the entire family, especially if the predator knows where you live.
    • If you suspect your child could be the target of an Internet paedophile, call your local law enforcement agency immediately.

This information is excerpts from Roberta Cava’s book entitled Keeping Our Children Safe. This book is a must for parents who want to keep their pre-teens and teens safe.

Paperback version ($14.99 + Delivery) or eBook version ($9.99) can be ordered by going to website: https://www.amazon.com/dp/0992565995/ref=cm_sw_su_dp

Why not look up our web page and learn all about the paperback, large print and eBooks Roberta Cava has written. Go to: www.dealingwithdifficultpeople.info/books/index.htm

January 2018 Dealing with Difficult People Newsletter

Roberta Cava - Monday, January 01, 2018

Season’s Greetings to you all. I hope you are enjoying a wonderful holiday season.

 Last month we discussed my book How Women Can Advance in Business – and Break the Glass Ceiling. This month, I am changing the format of my monthly newsletter to get on a soapbox and discuss something that is of great concern to me.

WHO WILL BE THE NEXT HEAD OF THE BRITISH COMMONWEALTH?

 I was born in Canada and now live in Australia – both are part of the British Commonwealth.

 We all know that our beloved Queen Elizabeth II can’t live forever. So, who will take her place as reigning monarch and head of the British Commonwealth? Will it be her son Charles who wed a 19-year-old bride and throughout his marriage carried on an adulterous relationship with Camilla Parker-Bowles. Charles is not fit to head a family let alone be a reigning monarch and head of a commonwealth. If he takes over the throne, I have great fears that the British Commonwealth will end, because he has lost any respect he might have had.

 So where does that leave us? It leaves us with the second in line for the throne of England, Prince William. He and his young family have already gained the love and respect of the commonwealth. He has the youth, stamina, intelligence and moral fiber to lead.

 If you agree with this, please pass on this message to all your friends, relatives and colleagues and maybe we can establish NOW (not later) who will be the next head of the British Commonwealth.

 Roberta Cava

 cavaconsulting@ozemail.com.au

 www.dealingwithdifficultpeople.info

December 2017, Dealing with Difficult People Newsletter

Roberta Cava - Thursday, December 07, 2017

Last month we discussed the release of the revised paperback edition of Roberta Cava’s book: Dealing with Difficult Spouses and Children.

Why not consider purchasing her revised edition of:

HOW WOMEN CAN ADVANCE IN BUSINESS

- AND BREAK THE GLASS CEILING

Are you one of the many women who have overpaid their dues in low-paying, low-status jobs as receptionists, clerks and personal assistants? Were you not considered for a promotion you thought you had earned? And do you wonder “What am I doing wrong?”

Designed to help women succeed in business, How Woman Can Advance in Business analyzes the tradition of corporate gamesmanship in business. Roberta Cava interviewed over 700 managers to find out why they weren’t promoting more women. She shows how smart women often make crucial mistakes, only because they don’t know the rules of the game and how to play them. Here is tried and true advice on everything you need to get ahead.

Whether you’re planning to move out of a support position or are already climbing the corporate ladder, you will find this book an eye-opening and practical guide.

Chapters include:

Chapter 1 – On the home front

Chapter 2 – Why managers say they don’t promote more women

Chapter 3 – Games played in business

Chapter 4 -Career Goals

Chapter 5 – How to obtain the salary you’re worth

Chapter 6 – How to handle being overlooked for a promotion and other work-related problems

Chapter 7 – Problems of female supervisors

Chapter 8 – How to be a good supervisor

Chapter 9 – How to feel good about yourself

Chapter 10 – How to work effectively with male supervisors, peers and subordinates

Chapter 11 – Office and travel tips for new managers

Chapter 12 – Networking, mentors and affirmative action

Chapter 13 – Could you be a successful entrepreneur

Also: How to obtain career counselling

Roberta Cava started her career as a secretary and has been “climbing” ever since. She opened her first international training company in Edmonton, Alberta, Canada – her second in Maui, Hawaii and is now the owner of Cava Consulting in Queensland, Australia.

She has presented her seminars worldwide, including her most popular session: Dealing with Difficult People that has been presented to over 55,000 participants.

She is the author of 34 books – 29 non-fiction and 5 fiction, and will be writing more.

If you wish to order a copy of this revised paperback edition: https://www.amazon.com/dp/0992340233/ref=cm_sw_su_dp

The cost is $15.99 plus shipping and handling.

Or, order a copy of the eBook version ($9.99): go to:

www.smashwords.com/books/view/52638  

Why not look up our web page and learn all about the books Roberta has written? (Sample chapters are free.)

www.dealingwithdifficultpeople.info

 

November 2017 Dealing with Difficult People Newsletter

Roberta Cava - Tuesday, October 31, 2017

Last month we discussed the release of the revised paperback edition of Roberta Cava’s book: Dealing with Difficult Relatives and In-Laws.

This month, we are featuring the revised paperback edition of her book Dealing with Difficult Spouses and Children. Roberta has presented her seminar Dealing with Difficult People to over 55,000 participants world-wide for over three decades. She is the author and publisher of 33 other books (paperback, eBooks and audio books).

Why not consider purchasing her revised edition of:

DEALING WITH DIFFICULT SPOUSES AND CHILDREN

How to deal with angry, demanding and manipulative spouses and children.

At one time or another, most of us have had to deal with frustrating spouses and children who are irate, rude, impatient or even aggressive. Tis book outlines useful techniques that will help you ‘keep your cool’ when faced with annoying spouses and children.

Dealing with Difficult Spouses and Children is an absolute must if you’ve had to deal with manipulators who expertly push your buttons or if you allow others to make you feel irritated, stressed, frustrated, angry, hurt, revengeful or guilty. It discusses:

Chapter 1 – Evaluate your actions

Chapter 2 – Male/Female Communication

Chapter 3 – Communication skills

Chapter 4 – Non-Verbal Communication

Chapter 5 – Marriage Problems

Chapter 6 – Difficult with difficult Husbands

Chapter 7 – Dealing with difficult Wives

Chapter 8 – Dealing with difficult Children

Chapter 9 – Problems with Children

Chapter 10 – Dealing with difficult Teens and Young Adults

Chapter 11 – Problems with Teens and Young Adults

*********************************************************************

If you wish to order a copy of this revised paperback edition: go to www.createspace.com/4429587

The cost is $15.99 plus shipping and handling.

Or, order a copy of the eBook version ($9.99): go to: www.smashwords.com/books/view/52605

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Tip of the day:

Excerpts from Roberta Cava's internationally best-selling book - Dealing with Difficult People - How to deal with nasty customers, demanding bosses and uncooperative colleagues.

How to deal with Worriers

These people bottle up their negative feelings, seeing only the dark side of every issue. They're chronic worriers - expect the worst. They jump to conclusions and make assumptions rather than ask for clarification about the true situation. These worry-warts mull over the situation, until they convince themselves that things will go wrong. Some worry to the state where they're stressed to their limit and can't cope at all. To overcome (for bosses):

  1. Assume that withdrawal from them indicates unexpressed hurt.
  2. Give constant feedback on their performance. Make sure they know exactly what you want from them.
  3. These people need very detailed job descriptions with standards of performance (identifying quality, quantity and time) that outlines exactly what you want from them.

Why not look up our web page and learn all about the books Roberta has written? (Sample chapters are free.) www.dealingwithdifficultpeople.info

October 2017 Dealing with Difficult Relatives and In-Laws

Roberta Cava - Monday, October 09, 2017
Last month we highlighted the release of the revised paperback edition of Roberta Cava’s internationally best-selling book: Dealing with Difficult Situations – at Work and at Home.

This month, we will discuss the revised paperback edition of her book Dealing with Difficult Relatives and In-Laws. Roberta has presented her seminar Dealing with Difficult People to over 55,000 participants world-wide for over three decades. She is the author and publisher of 33 other books (paperback and eBook editions).

Why not consider purchasing her revised edition of:

 DEALING WITH DIFFICULT RELATIVES AND IN-LAWS

How to deal with angry, demanding and manipulative relatives and In-laws.

If so – this book will appeal to you. At one time or another, everyone has had to deal with frustrating relatives and in-laws who are irritating, rude, impatient or aggressive. This book outlines useful techniques that will help anyone ‘keep their cool’ when faced with annoying siblings, relatives, seniors, parents or in-laws.

Dealing with Difficult Relatives and In-laws is an absolute must if you’ve had to deal with manipulators who expertly push your buttons or if you allow others to make you feel angry, hurt, guilty or frustrated.

Chapter 1 – Evaluate your actions

Chapter 2 – What kind of person are you?

Chapter 3 – Communication skills for dealing with difficult people

Chapter 4 – Difficult Siblings

Chapter 5 – Difficult Relatives

Chapter 6 – Difficult seniors

Chapter 7 - Difficult Parents

 

*********************************************************************

If you wish to order a copy of this revised paperback edition: go to

https://www.createspace.com/4424028

The cost is $15.99 plus shipping and handling.

Or, order a copy of the eBook version ($9.99): go to:

https://www.smashwords.com/books/view/52611

***************************************************************************

Tip of the day:

Excerpts from Roberta Cava's internationally best-selling book - Dealing with Difficult People - How to deal with nasty customers, demanding bosses and uncooperative colleagues.

How to deal with Hostile People

These habitually belligerent people take their anger out on you.  They're so weighed down by jealousy, rage or resentment that only by throwing stones at others do they get the lift they need to go on.  This causes others to defend themselves or retaliate.  To overcome:

  1. Wait till they’ve calmed down.  Don’t let them bait you into making statements you don’t want to make (the temptation to retaliate will be strong.)
  2. Talk about the matter with them in calm manner. 
  3. Agree on how you're going to proceed. 
  4. Encourage them to obtain help in handling their anger.

Why not look up our web page and learn all about the books Roberta has written? (Sample chapters are free.)  www.dealingwithdifficultpeople.info

September 2017 Dealing with Difficult People Newsletter

Roberta Cava - Friday, September 01, 2017

Last month we talked about Roberta Cava’s book about Retirement Village Bullies. This month we will discuss her book:

Dealing with Difficult Situations

At Work and at Home

 

Have you started your day feeling happy with the world, but find it going rapidly downhill because of the difficult situations you face?

Do you feel you’re not in control during these situations?

Do other people try to manipulate you?

 

Difficult situations arise for everyone, both at home and at work, but armed with the tools you need to handle them constructively, you’ll be able to regain control and manage your side of any transaction.

Dealing with Difficult Situations at Work and at Home is essential reading for anyone who wants to handle difficult behaviour and take back control during life’s difficult situations. Topics include:

 

AT WORK:

  • Dealing with difficult bosses
  • Dealing with difficult subordinates
  • Dealing with difficult colleagues and others
  • Unhappy at work

 

AT HOME:

  • Dealing with difficult couples
  • Dealing with difficult wives
  • Dealing with difficult husbands
  • Dealing with difficult children
  • Dealing with difficult seniors
    •  

You can order the Paperback edition of Dealing with Difficult Situations at Work and at Home by going to: https://www.createspace.com/4422864  ($15.99) or

eBook edition https://smashwords.com/books/view/52599  ($9.99) or

Large Print paperback:

Dealing with Difficult Situations at Home: https://www.createspace.com/4721955  ($14.99).

Dealing with Difficult Situations at Work: https://www.createspace.com/4721921 (14.99)

Roberta Cava is also the author of the international bestseller of Dealing with Difficult People – How to deal with nasty customers, demanding bosses and uncooperative colleagues. 

Why not look up our web page and learn all about the 34 paperback and eBooks Roberta Cava has written (her web page gives sample chapters free). Go to:

www.dealingwithdifficultpeople.info/books/BooksByRobertaCava.doc

 

August 2017, Dealing with Difficult People Newsletter

Roberta Cava - Saturday, August 05, 2017

Last month I talked about Supervisors from Hell. This month, we will discuss the contents of Roberta Cava’s book that is about Retirement Villages where you pay exit fees (not the 50+ complexes where you don’t pay those fees):

RETIREMENT VILLAGE BULLIES

Think before you buy!

After his wife of 44 years died, a retired gentleman living in a Retirement Village started dating another woman. When their courtship progressed to the level where he wished his lady to stay overnight he learned that they would have to report to “mother,” the General Manager of the retirement village. How embarrassing for this senior couple to have to report in this manner to a woman in her early thirties.

Later, when they decided to live together, they ran into strong resistance from the General Manager who offered three choices for them to choose from that would allow the woman to live with him. All three choices were short of being ridiculous. The woman violently opposed the arbitrary and derogatory way she was treated at the meeting and stated she felt that the Operators were taking advantage of elderly persons who were captive to the terms they set for them to live in their own homes. The General Manager then banned the man's partner from living in the village, one week before she was to move in with him.

This book relates to the day-to-day events that took place before and after the Operators banned the woman from the retirement village. It identifies the extreme powers and favouritism given by the Queensland Retirement Village Act 1999 towards the village land owners instead of to the people who buy the actual homes.

You can order the paperback edition of this book by going to: https://www.createspace.com/4646197 ($14.99) or

eBook edition https://smashwords.com/books/view/415229 ($9.99) or

order the Large Print paperback by going to: https://www.createspace.com/4700317 ($15.99).

 

Why not look up our web page and learn all about the paperback and eBooks Roberta Cava has written (her web page gives sample chapters free). Go to:

 

www.dealingwithdifficultpeople.info/books/BooksByRobertaCava.doc

July 2017 Dealing with Difficult People Newsletter

Roberta Cava - Sunday, July 02, 2017

Last month we discussed Career Counselling and Roberta Cava’s book What am I going to do with the rest of my life? This month we will discuss:

SUPERVISORS FROM HELL

When I first started offering my Dealing with Difficult People seminars, I assumed that “off the wall” clients would be the most difficult group in the workplace. My second guess - was difficult workmates or colleagues. I was wrong in making those assumptions! I found that overwhelmingly, their supervisors and managers were the most difficult people faced by the 55,000 participants of my seminar!

Why is this the case? Because most of their supervisors, managers, foremen/women, department heads, executives and even C.E.O.s of companies had not received the basic training necessary for them to successfully supervise others. These difficult supervisors made the following mistakes:

  • Embarrass their staff by disciplining them in front of workmates or clients.
  • Label staff’s behaviour (stupid, dumb) or make sarcastic remarks, instead of trying to correct the actual behaviour of the staff member.
  • Don’t give recognition for a job well done.  Instead, they concentrate on the two percent of the things their staff do incorrectly, instead of the ninety-eight percent they do properly.
  • When dealing with customer complaints, they don’t back up their staff and don’t give employees a chance to tell their side of the story before acting.  (Who should say to the client, “Let me investigate this and I’ll get back to you.”)
  • Don’t provide an up-to-date job description with key performance indicators and standards of performance for the tasks performed by their staff.
  • Don’t provide the necessary training to fill the gap between job requirements and employee’s skills.
  • Conduct performance appraisals on staff without a proper job description upon which to base their evaluation.  (If the employee doesn’t know what’s expected of him/her, and the supervisor doesn’t know either - how can a fair evaluation of the performance be conducted?)
  • Have one set of company rules for staff - another for themselves.  Bend the rules when clients go over the head of front-line staff, causing embarrassment for staff members.
  • No set policy and procedure manuals available.  Rules and regulations of the company are not clearly defined.
  • Harass staff (either through bullying or sexual harassment).
  • Do nothing to improve the employee’s interest in their jobs.  Some are afraid their staff are now ready to compete for their job, so do as little as possible to develop their skills for their next step up.  (It’s a proven fact that more supervisors are not promoted because there is nobody prepared to take over their existing job.)
  • Are not available when their staff need their help.  They say they have an “open door policy,” but are always “too busy” to deal with their staff’s problems.
  • Won’t listen to their staff’s suggestions about better ways to complete tasks. The person doing the job normally has the best ideas on how to do the job better, faster, and more efficiently.
  • Are perfectionists and expect everything to be done perfectly. Just because they can do the job in ten minutes (they have fifteen years’ experience) they expect the newcomer to do it in the same amount of time with the same amount of accuracy.

If this describes the actions of your supervisors / managers, seriously consider providing them with the necessary tools to do their jobs properly - otherwise you’re setting them up to fail! If this is you making these mistakes - get the training yourself or you too will fail.

Let’s assume you’re the new supervisor. You’ve decided that because you have a BA or an MBA degree, you’re fully prepared to be a supervisor and you’ll be safe if you clone the behaviour of your past supervisors. Unfortunately, most BA and MBA degree programs do not include supervisory training, and most supervisors have not had the proper training. Therefore, you may be setting yourself up to be another “Supervisor from Hell.”

So, you decide to do the right thing and obtain basic supervisory training. Will it take a long time and cost too much? No - learning the basics of supervision won’t involve as much time as you’d expect. What will you need to learn? The first thing you’ll realise is that you’ll have an entirely different role to play. People will expect so much from you - from your boss downward, and from your staff upwards. How’s a person to cope? You’ll be expected to delegate work to your staff, but how do you decide who’s the right person to do the job? And after you’ve delegated the task, how do you motivate your staff to do a good job for you? How do your manage your time, when so many people need you to be available to them - and still get your own work done? You know that if you’re not efficient in time management, you’ll have your staff sitting around twiddling their thumbs one minute or madly scrambling at the last minute to complete assignments. If this happens, you’ll be in trouble with your boss.

Then there are the problems - oh the problems! Why do your staff keep coming to you with their “Mickey Mouse” problems - can’t they use some initiative and make some decisions on their own? You say that if I’d trained them thoroughly - they wouldn’t be coming to me with those kinds of problems? Who has the time or the capabilities to play the part of a training manager along with all the other duties I’m expected to perform?

Am I really responsible for choosing new staff? How am I supposed to hire staff when I’ve never hired anyone before, and haven’t a clue how to do so, without breaking the anti-discrimination laws. And you say I’ll have to step in and deal with personality problems between staff members, correct behaviour and production problems, update job descriptions, and conduct performance appraisal interviews? How am I going to cope with all these new responsibilities?

Then you have to consider the following. What if you’re one of ten workmates who applied for the job, and are facing nine hostile staff members who thought they should have your job?  And Margaret is your best friend - can you still socialise with her or will you have to distance yourself from her because she now reports to you?

Many who have taken on the responsibilities of a supervisor wonder what possibly possessed them to accept the position!  Unless a supervisor knows how to deal with these issues – s/he will likely become another “Supervisor from Hell.” So, what’s a person to do? The answer is simple - get the necessary training - even if you have to pay for it yourself!

Or, why not purchase Roberta Cava’s book Survival Skills for Supervisors and Managers either through Amazon Books https://www.bookdepository.com/Survival-Skills-for-Supervisors-and-Managers-Robert-Cav/9780992340254 or:

https://www.createspace.com/4442942

Why not look up our web page and learn all about the paperback, large print and eBooks Roberta Cava has written?

www.dealingwithdifficultpeople.info/books/index.htm

June 2017 Dealing with Difficult People Newsletter

Roberta Cava - Thursday, June 01, 2017

Last month we discussed our Performance Appraisal System. This month we will discuss our Career Counselling System and Roberta Cava’s book:

What am I going to do with the rest of my life?

Making Career Choices

 

This book is an absolute must for anyone facing dismissal or company downsizing; being forced into early retirement; hate their job or simply want a career change. Or possibly you’re thinking of starting your own business. Learn whether you have what it takes to be an entrepreneur.

Roberta Cava has over three decades of experience in Human Resources and Career Counselling. She has interviewed thousands of candidates for jobs; knows what employers are really looking for and shows you how to field illegal interview questions.

You can order the book by going to: www.createspace.com/4438768

Roberta is the owner of Cava Consulting in Australia and has presented her seminars worldwide and offers a unique career counselling service as follows:

Career Counselling

Instead of dragging yourself to work every day, why not start the New Year by searching for a job you really like?

In these hard, economic times, are you finding it difficult to find suitable employment in your field of work? How would you like to expand those opportunities? This unique career counselling service will enable you to determine your transferrable skills and identify another 20 to 40 primary and secondary occupations where you could use those skills.

An investment of $175.00 will provide you with an extensive report that includes:

  • A list of your transferrable skills
  • 20 to 40 primary and secondary occupations you could investigate that use your transferrable skills
  • A psychological report that includes:

1.    Your strengths in the areas of interest, ability, values, personality, capacity.

2.    Interest, ability and personality profiles

3.    What you think your skills are compared to what they really are.

4.    Determine your management, persuasive, social artistic, clerical, mechanical, investigative and operational abilities.

5.    Whether you are outgoing, reserved, factual, creative, analytical, caring, organised, or casual.

6.    Your ability to think, reason, and solve problems.

7.    Values inventory.

8.    Your stamina level.

9.    Your I.Q. Score.

10.   Performance and personality characteristics.

11.   Motivational and De-motivational factors.

12.   Whether you have what it takes to become an entrepreneur and have your own business.

What will happen........

When we receive your payment of $175.00 through our web page, (along with a copy of your CV or resume) we will e-mail you our Career Choices workbook. As soon as we receive your completed workbook, we will send you your personalized extensive Career Choices report. This service can also be done via regular post (but it will take much longer).

For more information contact: info@dealingwithdifficultpeople.info

Why not look up our web page and learn all about the paperback large print and eBooks Roberta Cava has written. go to:

www.dealingwithdifficultpeople.info/books/index.htm

Tip of the day:

Excerpts from Roberta Cava's internationally best-selling book - DEALING WITH DIFFICULT PEOPLE - How to deal with nasty customers, demanding bosses and uncooperative colleagues.

How to Deal with Time Bombs

This type of individual attacks the person, not their ideas, often using labels to let them know that their opponent is dumb, stupid or error‑prone.  If others disagree with their ideas they believe they're being criticised at a personal level so their attack is done with a vengeance. They have no qualms about attacking others in public and like to appear the victor. However, as this person has tackled most observers themselves, they're seldom taken in by the person's behaviour.

To overcome:

1. Don’t let them goad you into making rash statements or to over-react. Keep your cool, using facts to defend your ideas.

2. Confront them privately, warning them that if they continue to belittle you in public that you will be forced to retaliate.

3. Encourage them to obtain help in handling their anger.

Why not look up our web page and learn all about the services and products we offer. Go to: www.dealingwithdifficultpeople.info

May, 2017 Dealing with Difficult People Newsletter

Roberta Cava - Tuesday, May 02, 2017

HELP US CELEBRATE OUR 35TH ANNIVERSARY THIS MONTH!

In May, 1982 we opened our first international training company in Edmonton, Alberta, Canada. Next was our Maui, Hawaii office in 1986 and our Gold Coast of Queensland, Australia was opened in 1998.

Last month we missed having a newsletter. Our March newsletter gave you information about the Human Resources Consulting services we offer. This month we will discuss our Performance Appraisal System:

PERFORMANCE APPRAISAL SYSTEM

Performance appraisal systems that evaluate such subjective things as; judgment, initiative, attitude, or interpersonal skills are not fair appraisal systems, and should be replaced with performance appraisals that evaluate objective, measurable tasks.

Our system starts with accurate, up-to-date job descriptions (we can help you write these) that include; Key Performance Indicators, (KPIs) and the tasks that are taken to meet those KPIs. Each of those tasks would have standards of performance, so both the supervisor and employee know exactly how they are doing throughout the performance period.

Find out more by asking Cava Consulting about their award-winning Performance Appraisal System.

Please contact Roberta Cava info@dealingwithdifficultpeople.info

Tip of the day:

Excerpts from Roberta Cava's internationally best-selling book - DEALING WITH DIFFICULT PEOPLE - How to deal with nasty customers, demanding bosses and uncooperative colleagues.

How to Deal with Bullies:

Bullies use fear, cruelty and threats to control others.  Although they often fool others into believing they have high self-esteem, the opposite is true. That’s why they go after those who appear weak and passive.  The hair on the back of your neck will rise when these people enter the room. Instead of behaving submissively around them, stand your ground. To overcome:

  1. Let Bullies fully vent their anger without retaliating, remembering that you control whether you accept their anger or are unaffected by it.
  2. Confirm that you understand their side of the issue (using paraphrasing).
  3. If they bully you in public, deal with them immediately.  Don’t wait until you have a private moment, as you would with other, less aggressive people.
  4. Encourage them to obtain anger management.

Why not look up our web page and learn all about the services and products we offer. Go to: www.dealingwithdifficultpeople.info


 
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