Newsletters

September, 2014 Dealing with Difficult People Newsletter

Roberta Cava - Monday, September 01, 2014

Last month we talked about Roberta Cava's new book about Retirement Village Bullies. This month, Roberta would like to announce that she has retired and is selling the 100+ seminars she has presented internationally since 1982. She was born in Canada and had her education and training there. In 1982, she opened her first international training and development firm in Edmonton, Alberta, Canada; her second in 1986 in Maui, Hawaii, and her third in 1998 when she emigrated to Australia.

For over thirty years she has researched, prepared and presented her seminars in-house for clients; through other training firms, colleges, universities, private and government agencies in Australia, New Zealand, Canada, USA, Great Britain, Germany, Singapore, Malaysia, Philippines, Thailand, Indonesia, Hong Kong, South Africa, Bahrain and United Arab Emirates.

Her most popular seminar by far is her 1-day Dealing with Difficult People seminar. Over 55,000 international participants have attended the seminar (class sizes mainly 30 or less). The second most popular seminar is her 2-day Survival Skills for Supervisors and Managers.

The ideal purchaser would be a medium- to large-sized training firm with several people on staff who could present the seminars so they could recoup the cost within a very short period of time. Another ideal candidate would be an organization that has groups of people requiring specific training and possibly want to buy only one specific seminar.

Here is a list of the seminars she’ll be selling that includes obtaining the copyright to them, leader’s guides, PowerPoint presentations and sets of handouts for each session. If required, she could work with the purchaser to help them understand the process.

Please e-mail her if you wish to obtain more information at

info@dealingwithdifficultpeople.info

PURCHASE ONE OR ALL OF THE FOLLOWING SEMINARS

 

 

NAME OF SEMINAR

LENGTH IN HOURS

LENGTH IN DAYS

TOTAL # OF SEMINARS

1

Dealing with Difficult People

45, 75 & 90 min, 1, 2, 2 ½, 3, 4

1 & 2

10

2

Managing Time, Stress & Difficult People

 

1, 1 ½, 2 & 3

4

3

Defusing Difficult People & Controlling Stress

 

1 & 2

2

4

Dealing with Difficult People & Create a Positive Image

 

1

1

5

Dealing with Difficult Children

 

1

1

6

Maintaining Control Under Difficult Situations

4

 

1

7

Handling Difficult Customers

3

 

1

8

Dealing with Difficult People & Customer Service

 

2

1

9

How to Become a High Flyer

3, 2, 1 ½, 75 min

1

5

10

Surviving High Stress

1 ½, 2, 3

1

4

11

Anger Management - Yours and Theirs

3

 

1

12

Dealing with Manipulators

4

 

1

13

Create a Positive Image

1, 1 ½, 2, 3

1

5

14

Take Command of your Future Make things Happen!

3

1

2

15

The Balancing Act

3

1

2

16

Dynamic Goal Setting

1 ½, 4

1

3

17

Interpersonal Skills

3

1, 2, 3

4

18

Implementing Change

3

1

2

19

Adapting to Change

3

1

2

20

Letter and E-mail Writing

 

1

1

21

Business Report Writing

 

1

1

22

Letter and Report Writing

 

2

1

23

Time & Stress Control

3

1, 2

3

24

Time Management for Life

3

1

2

25

Time Management for Support Staff

3

1

2

26

Time Management for Supervisors

3

1

2

27

Survival Skills for Supervisors & Managers

 

2, 3, 5, 10

4

28

Team Building

3

1

2

29

Creative Problem Solving

1 ½, 3

1, 2

4

30

The Art of Negotiating

 

1

1

31

Productive Meetings

3

1

2

32

Managing the Human Resources Function

 

2

1

33

Train the Trainer

3

1, 2 ½

3

34

Hiring Know-how

3

1, 1 ½

3

35

Employee Discipline

3

1

2

36

Easy Come - Hard to Go

 

1, 2

2

37

Interviewing Skills

 

5

1

38

Job Descriptions & Performance Appraisals

2, 2 ½, 3 

1

4

39

How to Survive Company Downsizing

 

1

1

40

What am I going to do with the rest of my life?

3

1

2

41

Career Decisions

 

1, 2

2

42

Cracking the Glass Ceiling

3

1, 1 ½, 2

4

43

Get that Job

3

1

2

44

Executive Secretaries

 

1

1

45

Critical Skills for Executive Assistants

 

2

1

46

Customer Service

3 office 3 field

1

3

47

Telephone Communication Skills

3

1

2

To learn the cost of these seminars, contact: info@dealingwithdifficultpeople.info

Tip of the day:

Excerpts from Roberta Cava's internationally best-selling book - Dealing with Difficult People - How to deal with nasty customers, demanding bosses and uncooperative colleagues.

How to deal with Snitchers

Snitchers childishly tattle on their co-workers and spread gossip.  This can occur due to jealousy or to pay others back for some perceived wrongdoing.  They try to discredit others, so they look better to their superiors.  To overcome:

1.    Use feedback to explain your displeasure at them using this kind of behaviour.

2.    Make sure you praise them for their accomplishments.

3.    Determine whether you’ve been encouraging this kind of behaviour by your actions.

Why not look up our web page and learn all about the paperback and eBooks Roberta Cava has written (her web page gives sample chapters free). Go to:

 

www.dealingwithdifficultpeople.info/books/BooksByRobertaCava.doc

August 2014 Dealing with Difficult People Newsletter

Roberta Cava - Friday, August 01, 2014

Last month I talked about Career Counselling. This month, I would like discuss the contents of my newest book that is about Retirement Villages where you pay exit fees (not the 50+ complexes where you don’t):

RETIREMENT VILLAGE BULLIES

Think before you buy!

After his wife of 44 years died, a retired gentleman living in a Retirement Village started dating another woman. When their courtship progressed to the level where he wished his lady to stay overnight he learned that they would have to report to “mother” the General Manager of the retirement village. How embarrassing for this senior couple to have to report in this manner to a woman in her early thirties.

Later, when they decided to live together, they ran into strong resistance from the General Manager who offered three choices for them to choose from that would allow the woman to live with him. All three choices were short of being ridiculous. The woman violently opposed the arbitrary and derogatory way she was treated at the meeting and stated she felt that the Operators were taking advantage of elderly persons who were captive to the terms they set for them to live in their own homes. The General Manager then banned his partner from living in the village, one week before she was to move in with him.

This book relates to the day-to-day events that took place before and after the Operators banned the woman from the retirement village. It identifies the extreme powers and favouritism given by the Queensland Retirement Village Act 1999 towards the village land owners instead of to the people who buy the actual homes.

You can order the paperback edition of this book by going to:

 http://www.createspace.com/4646197

 

eBook edition http://smashwords.com/books/view/15229

 

 or order the Large Print paperback by going to:

 http://www.createspace.com/4700317.

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Tip of the day:

Excerpts from Roberta Cava's internationally best-selling book - Dealing with Difficult People - How to deal with nasty customers, demanding bosses and uncooperative colleagues.

Push-overs

These people can be coerced into doing almost anything that others want them to do. They have difficulty saying ‘No’ to anyone because they feel guilty. To overcome have them:

1. Pick one relationship or type of situation where they've said "yes" inappropriately several times during the past three or four months.

2. Determine their motivation for saying "yes." Were they concerned that “no” might injure the relation-ship? Are they worried about the other person's feelings?

3. Put together a plan of action for preventing this next time. Part of this step involves preparing themselves for the occasion - the other in preventing the occasion from recurring.

4. Practice their new response with someone who has good judgment and isn't involved in the situation.

 

Why not look up our web page and learn all about the paperback and eBooks Roberta Cava has written (my web page gives sample chapters free). Go to:

 

www.dealingwithdifficultpeople.info/books/BooksByRobertaCava.doc

July 2014 Dealing with Difficult People Newsletter

Roberta Cava - Monday, July 21, 2014

Last month I talked about Dealing with School Bullying. This month, I would like to highlight the career counselling program I have perfected.

CAREER COUNSELLING

Instead of dragging yourself to work every day, why not search for a job you really like?

In these hard economic times, are you finding it difficult to find suitable employment in your field of work? How would you like to expand those opportunities? This unique career counselling service will enable you to determine your transferrable skills and identify another 20 to 40 primary and secondary occupations where you could use those skills.

An investment of $175.00 will provide you with an extensive report that includes:

  • A list of your transferrable skills
  • 20 to 40 primary and secondary occupations you could investigate that use your transferrable skills
  • A psychological report that includes:

1.    Your strengths in the areas of interest, ability, values, personality, capacity.

2.    Interest, ability and personality profiles

3.    What you think your skills are compared to what they really are.

4.    Determine your management, persuasive, social artistic, clerical, mechanical, investigative and operational abilities.

5.    Whether you are outgoing, reserved, factual, creative, analytical, caring, organised, or causal .

6.    Your ability to think, reason, and solve problems.

7.    Values inventory.

8.    Your stamina level.

9.    Your I.Q. Score.

10.   Performance and personality characteristics.

11.   Motivational and De-motivational factors.

12.   Whether you have what it takes to become an entrepreneur and have your own business.

 

What will happen........ When we receive your payment of $175.00 through our web page www.dealingwithdifficultpeople.info/unique-career-counselling-service (along with a copy of your CV or resume) we will e-mail you our Career Choices workbook.  When we receive your completed workbook, we will analyse the contents and send you your personalized and extensive Career Choices report.  This service can also be done via regular post (but it will take much longer).

For more information contact:  info@dealingwithdifficultpeople.info

You might also consider purchasing Roberta Cava’s book What am I going to do with the rest of my Life?  You can order the paperback edition of the book by going to: http://www.ceatespace.com/4438768 or read a free sample chapter by going to our website: www.dealingwithdifficultpeople.info 

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Tip of the day:

Excerpts from Roberta Cava's internationally best-selling book - Dealing with Difficult People - How to deal with nasty customers, demanding bosses and uncooperative colleagues.

‘Everyone must love me’ manipulators

Their goal is to have everyone - spouse lover, children, boss, friends, shopkeepers and even the man who comes to the door selling magazines to think they're the greatest. They feel like failures if they don't please everybody (an impossible task). To overcome:

1. Help them identify when others are using them.

2. Assist them to find ways to handle situations where others are using them.

3. Praise them when they stand up for themselves.

4. Constantly remind them that they can't please everybody all the time.

 

Why not look up our web page and learn all about the paperback and eBooks Roberta Cava has written (sample chapters are free). Go to:

 

www.dealingwithdifficultpeople.info/books/BooksByRobertaCava.doc

June 2014 Dealing with Difficult People Newsletter

Roberta Cava - Sunday, June 01, 2014

Last month I gave you a list of all the Large Print books we sell.

This month, I would like to highlight the book

Dealing with School Bullying – Society’s Educational Disgrace!

Is your child bullied at school?

Is your child upset by witnessing school bullying?

Or is your child a bully?

If so, this book is for you!

Dealing with School Bullying – Society’s Educational Disgrace! is an exposé of how governments and education departments react or don’t react to school bullying. Most give little or no protection for the millions of students who suffer from school bullying, harassment and sometimes violence.

Dealing with School Bullying – Society’s Educational Disgrace is an absolute must for parents of children who have been subjected to school bullying, have witnessed it and for those who work in the education system.

To order go to: www.createspace.com/4434332

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We would also like to highlight a special event for one of our books:

 

Smashwords is the world's largest distributor of independently published eBooks from romance authors. In celebration of their RT Convention 2014, the following bestselling Smashwords author has agreed to provide the following eBook within the Smashwords RT Convention 2014 thumb drive. Please join us in celebrating, supporting and enjoying this excellent romance author!

Roberta Cava (under the name Darlene A. Halliday) has written the book ‘Something Missing.’ To learn more, go to

https://www.smashwords.com/profile/view/cavaconsulting

 

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Tip of the day:

Excerpts from Roberta Cava's internationally best-selling book - Dealing with Difficult People - How to deal with nasty customers, demanding bosses and uncooperative colleagues.

Slave Drivers

They may feel pressure from top management to do more, so need to pass on these pressures to their staff. Many of these bosses are workaholics, some are perfectionists, but most have a high energy level.  They set a pace of work that’s almost impossible for employees to meet.  Even trainees are expected to work at top speed, even though they haven’t yet been fully trained.  This boss is too busy to answer questions, and has the opposite to the open-door policy. They’re great delegators, and some sit back and watch their ‘busy bee’ staff do all the work. To overcome:

 

1. Determine whether you're really being overworked. Check your job description to determine the standards of performance set for your tasks.  If a job description with standards of performance is not available, ask for one, so you’ll know exactly what’s expected of you.

2. Object if you find the standards of performance are unreasonable.

3. Let boss know when you’re in over your head.  Do this by keeping ‘to do’ lists with times required to complete each assignment.

Why not look up our web page and learn all about the paperback and eBooks Roberta Cava has written (sample chapters are free)? To order go to:

 

www.dealingwithdifficultpeople.info/books/BooksByRobertaCava.doc

May 2014 Dealing with Difficult People Newsletter

Roberta Cava - Friday, May 02, 2014

Last month I gave you a link that explained how you could order any of my paperback  and eBooks. Just go to:

www.dealingwithdifficultpeople.info/books/BooksByRobertaCava.doc

Please keep this link handy if you wish to order any of my books.

This month, I have listed all the large print books we sell:

 

Dealing with Difficult People: $19.99 + Delivery: http://createspace.com/4705174

Dealing with Difficult Relatives and In-Laws: $17.99 + Delivery: http://createspace.com/4707902

Dealing with Difficult Spouses and Children: $16.99 + Delivery: http://createspace.com/4708196

Dealing with Difficult Situations at Work: $14.99 + Delivery: http://createspace.com/4721921

Dealing with Difficult Situations at Home: $14.99 + Delivery: http://createspace.com/4721955

Retirement Village Bullies: $14.99 + Delivery: http://createspace.com/4700317

Stressed Out? $15.99 + Delivery: http://createspace.com/4710409

Time - Today’s Silent Killer: $14.99 + Delivery: http://createspace.com/4710587

That Something Special: $14.99 + Delivery: http://createspace.com/4712259

Something Missing: $16.99 + Delivery: http://createspace.com/4710836

Tip of the day:

Excerpts from Roberta Cava's internationally best-selling book - Dealing with Difficult People - How to deal with nasty customers, demanding bosses and uncooperative colleagues.

Hot-headed manipulators 

Others are forced to 'walk on eggs' when around these individuals. They start arguments about anything and everything. They're real scrappers who treat you in a high-handed, hearsh and dictatorial manner. They're abusive, abrasive and gluttons for power. They hog control and seldom delegate. A favourite tactic is to interrupt you in the middle of what you're saying. They're prone to assasinating your character (using labels) as they tear apart your remarks. To overcome:

1. When they blow up unexpectedly, ask them why they're so angry. They won't expect this answer and often you can resolve an issue without retaliating.

2. If they interrupt you say, ‘I haven’t finished speaking. As I was saying . . .’

3. If they attack you in public, deal with them then and there. Defend yourself using facts to back up your side of an issue (not emotions).

4. If you're their manager, let them know that this is unacceptable behaviour and you’ll have to put a written warning on their file if the behaviour continues.

5.  Encourage them to obtain help in handling their anger.

Why not look up our web page and learn all about the books Roberta has written (sample chapters are free)? www.dealingwithdifficultpeople.info and remember that you can obtain a list of all her books and learn about other ways you can order them by going to:

www.dealingwithdifficultpeople.info/books/BooksByRobertaCava.doc

April 2014 Dealing with Difficult People Newsletter

Roberta Cava - Tuesday, April 01, 2014

Last month we discussed the release of the German paperback edition of my book Dealing with Difficult People [Kein Problem Mit Schwierigen Menschen.]

This month I have given you a link that will explain how you can order any of my paperback books (some in Large Print) and eBook editions. Just go to:

http://www.dealingwithdifficultpeople.info/books/BooksByRobertaCava.doc

Please keep this link handy if you wish to order any of my books.

Tip of the day:

Excerpts from Roberta Cava's internationally best-selling book - Dealing with Difficult People - How to deal with nasty customers, demanding bosses and uncooperative colleagues.

How to handle Guilt Feelings

We live in a guilt-ridden society. Others take glee in pointing out our faults. My philosophy is that if you’ve done your best, that’s all you can expect of yourself. If you didn’t succeed at something, you haven’t failed – you’ve learned something.

Do you feel guilty if you’ve made a mistake? Did you give your best effort? If so, the best way of dealing with your own mistakes (especially if someone else points them out) is to say, ‘You’re right – I did make a mistake, but it won’t happen again.’ So don’t feel guilty if you’ve made a mistake. Instead, learn from it and don’t do it again.

Here’s another example. You’ve worked very hard completing an assignment and you’re proud of your accomplishment. You wait ... and wait for some kind of recognition from your supervisor. Is it likely to come? In many instances – no. You’re more likely to hear about the small portion of the assignment you did wrong.

In addition to this, you’re probably your own worst critic. There’s a little twerp in all of us that is forever criticising us. It says such things as, ‘You goofed again! Can’t you do anything right?’

Learn to stop criticising yourself and start giving yourself positive reinforcement. If you’ve done a good job, mentally pat yourself on the back with such thoughts as, ‘I’m really proud of how I did that job.’ Don’t count on others to do this. If they do, think of their praise as ‘gravy’ – but you don’t need gravy on the potatoes every night, do you? Too much praise can make you swollen-headed. The person you should be trying to please is yourself. Never compete against the record of someone else. Just improve your own record of accomplishments.

The next time something like this happens to you, don’t accept the negative feelings it causes. This takes hard, concentrated effort on your part. Practice this skill until you automatically respond the way you want to. You may find yourself slipping back into your old defensive or retaliatory ways, but keep at it. If you do, you’ll be able to keep your cool more often when under fire.

 

Why not look up our web page and learn all about the books Roberta has written (sample chapters are free)?  www.dealingwithdifficultpeople.info and remember that you can obtain a list of all her books and learn about other ways you can order them by going to:

http://www.dealingwithdifficultpeople.info/books/BooksByRobertaCava.doc

March 2014 Dealing with Difficdult People Newsletter

Roberta Cava - Saturday, March 01, 2014

Last month we discussed the release of the paperback edition of my book Dealing with Difficult Spouses and Children.

Last November we announced the release of the revised paperback edition of the book: Dealing with Difficult People.

 

If you wish to order a copy of this newly revised paperback edition go to https://www.createspace.com/4415300.

The cost is $19.99 plus shipping and handling.

This month (because I have so many people in Germany who have joined my newsletter group) I have released the German version of that book entitled: Kein Problem Mit Schwierigen Menschen.

 

If you wish to order a copy of this newly revised paperback edition, go to https://www.createspace.com/4617617.

The special cost for this book is $15.99 plus shipping and handling.

Tip of the day:

Excerpts from Roberta Cava's internationally best-selling book - Dealing with Difficult People - How to deal with nasty customers, demanding bosses and uncooperative colleagues.

The Way to Win Arguments

Nobody likes to lose an argument. Here are clues to how you might win your next one:

1. Ask for time to think things over. Then both of you can take this opportunity to calm down.

2. Pay attention to your body’s reaction. Has the fight-or-flight reaction been triggered? Take a deep breath to increase your oxygen intake to your brain so it can analyse your situation more clearly.

3. Don’t snap back at the person. You may regret a fast retort, which may have lasting repercussions.

4. Determine what it is you want that you’re not getting? Should you be willing to negotiate more - to give in a little so you can both win?

5. If the other person has ‘lost it,’ don’t negotiate until s/he’s calmed down. A quiet manner is always your best approach.

6. Wait until s/he’s willing to listen to your side of the story. Make sure you’re listening carefully to his/her side of the story.

7. Make sure s/he knows you’re listening. Use paraphrasing on a regular basis to confirm that what s/he’s said is what you heard.

8. S/he doesn’t seem to be listening to what you have to say. Insist that s/he does. Say, “I’ve made a point of listening carefully to what you have to say. Can I count on you to do the same for me?’

9. Ask, ‘What do you want me to do?’ Clarify that you know what s/he wants. Listen to his/her answer and confirm or correct.

10. State what you want, clearly and sequentially. Again, be willing to negotiate.

11. When an agreement is reached, summarise the agreement and go over pertinent areas again to re-confirm your understanding.

 

Why not look up our web page and learn all about the books Roberta has written (sample chapters are free)?  www.dealingwithdifficultpeople.info

 

February 2014 Dealing with Difficult People Newsletter

Roberta Cava - Saturday, February 01, 2014

Last month we discussed the release of the revised paperback edition of Roberta Cava’s book: Dealing with Difficult Relatives and In-Laws.

This month, we announce the release of the revised paperback edition of her book Dealing with Difficult Spouses and Children. Roberta has presented her seminar Dealing with Difficult People to over 54,000 participants world-wide for over three decades. She is the author and publisher of 23 other books (paperback, eBooks and audio books).

Why not consider purchasing her revised edition of:

 

DEALING WITH DIFFICULT SPOUSES AND CHILDREN

How to deal with angry, demanding and manipulative spouses and children.

If so – this book will appeal to you. At one time or another, everyone has had to deal with frustrating spouses and children who are irritating, rude, impatient or aggressive. This book outlines useful techniques that will help anyone ‘keep their cool’ when faced with annoying husbands, wives, children, teens and young adults.

Dealing with Difficult Spouses and Children is an absolute must if you’ve had to deal with manipulators who expertly push your buttons or if you allow others to make you feel angry, hurt, guilty or frustrated.

Chapter 1 – Evaluate your actions

Chapter 2 – Male/Female Communication

Chapter 3 – Communication skills

Chapter 4 – Non-Verbal Communication

Chapter 5 – Marriage Problems

Chapter 6 – Difficult with difficult Husbands

Chapter 7 – Dealing with difficult Wives

Chapter 8 – Dealing with difficult Children

Chapter 9 – Problems with Children

Chapter 10 – Dealing with difficult Teens and Young Adults

Chapter 11 – Problems with Teens and Young Adults

 

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If you wish to order a copy of this newly revised paperback edition: go to https://www.createspace.com/4429587

The cost is $15.99 plus shipping and handling.

Or, order a copy of the eBook or audio version ($9.99 each): go to: www.dealingwithdifficultpeople.info/books-1

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Tip of the day:

Excerpts from Roberta Cava's internationally best-selling book - Dealing with Difficult People - How to deal with nasty customers, demanding bosses and uncooperative colleagues.

How to deal with Worriers

These people bottle up their negative feelings, seeing only the dark side of every issue. They're chronic worriers - expect the worst. They jump to conclusions and make assumptions rather than ask for clarification about the true situation. These worry-warts mull over the situation, until they convince themselves that things will go wrong. Some worry to the state where they're stressed to their limit and can't cope at all. To overcome (for bosses):

  1. Assume that withdrawal from them indicates unexpressed hurt.
  2. Give constant feedback on their performance. Make sure they know exactly what you want from them.
  3. These people need very detailed job descriptions with standards of performance (identifying quality, quantity and time) that outlines exactly what you want from them.

 

Why not look up our web page and learn all about the books Roberta has written? (Sample chapters are free.)  www.dealingwithdifficultpeople.info

January 2014 Dealing with Difficult People Newsletter

Roberta Cava - Thursday, January 02, 2014

HAPPY NEW YEAR!

 

Last month we discussed the release of the revised paperback edition of Roberta Cava’s internationally best-selling book: Dealing with Difficult Situations – at Work and at Home.

 

This month, we announce the release of the revised paperback edition of her book Dealing with Difficult Relatives and In-Laws. Roberta has presented her seminar Dealing with Difficult People to over 54,000 participants world-wide for over three decades. She is the author and publisher of 22 other books (paperback, eBooks and audio books).

 

Why not consider purchasing her revised edition of:

 

 

DEALING WITH DIFFICULT RELATIVES AND IN-LAWS

How to deal with angry, demanding and manipulative relatives and In-laws.

 

At one time or another, everyone has had to deal with frustrating relatives and in-laws who are irritating, rude, impatient or aggressive. This book outlines useful techniques that will help anyone ‘keep their cool’ when faced with annoying siblings, relatives, seniors, parents or in-laws.

 

Dealing with Difficult Relatives and In-laws is an absolute must if you’ve had to deal with manipulators who expertly push your buttons or if you allow others to make you feel angry, hurt, guilty or frustrated.

 

Chapter 1 - Evaluate your actions  

Chapter 2 - What kind of person are you?

Chapter 3 - Communication skills for dealing with difficult people 

Chapter 4 – Difficult Siblings 

Chapter 5 - Difficult Relatives 

Chapter 6 – Difficult Seniors 

Chapter 7 - Parents  

 

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If you wish to order a copy of this newly revised paperback edition: go to https://www.createspace.com/4424028

The cost is $15.99 plus shipping and handling.

 

Or, order a copy of the eBook or audio version ($9.99 each): go to: www.dealingwithdifficultpeople.info/books-1

 

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Tip of the day:

 

Excerpts from Roberta Cava's internationally best-selling book - Dealing with Difficult People - How to deal with nasty customers, demanding bosses and uncooperative colleagues.

 

How to deal with Hostile People

 

These habitually belligerent people take their anger out on you.  They're so weighed down by jealousy, rage or resentment that only by throwing stones at others do they get the lift they need to go on.  This causes others to defend themselves or retaliate.  To overcome:

 

1.      Wait till they’ve calmed down.  Don’t let them bait you into making statements you don’t want to make (the temptation to retaliate will be strong.)

2.      Talk about the matter with them in calm manner. 

3.      Agree on how you're going to proceed. 

4.      Encourage them to obtain help in handling their anger.

 

Why not look up our web page and learn all about the books Roberta has written? (Sample chapters are free.)

 www.dealingwithdifficultpeople.info

November 2013 Dealing with Difficult People Newsletter

Roberta Cava - Tuesday, December 03, 2013

Last month we discussed whether you wanted to convert your manuscript into an eBook or Audio Book.

Today we announce the release of the revised paperback edition of the book: Dealing with Difficult People. The author, Roberta Cava has presented that seminar to over 54,000 participants world-wide for over three decades.

Roberta’s book has been an international best-seller since 1990 with 22 publishers and available in 16 languages. She is the author of 22 other books and is also a publisher (paperback, eBooks and audio books).

Why not consider purchasing her revised edition of:

 

DEALING WITH DIFFICULT PEOPLE

How to deal with Nasty customers,

demanding bosses and uncooperative colleagues

Everyone who has had to deal with irate, rude, impatient or aggressive people in the workplace will welcome this book. Dealing with Difficult People offers detailed, proven strategies for handling stressful situations calmly and professionally and is an absolute must for anyone who wants to defuse tensions and resolve stressful situations. Discover the root causes of poor communication, learn how to deal with the most common personality conflicts and improve your own people skills so that you work better with others.

Completely updated and revised, this international bestseller outlines proven techniques that help workers “keep their cool” in a variety of situations including:

·        Calming angry customers

·        Handling annoying subordinates, co-workers and bosses

·        Dealing with sarcasm and the ‘silent treatment’

·        Preventing abusive language and behaviour

·        Recognising and circumventing office politics

·        Sexual Harassment and Workplace Bullying

 

Chapter 1 - Understanding behaviour and its effects

Chapter 2 - Dealing with Manipulators (The 115 ways people try to manipulate you and how to deal with them

Chapter 3 - Basic communication skills

Chapter 4 - Dealing with Difficult Clients

Chapter 5 - Workplace bullying

Chapter 6 - Dealing with Difficult Supervisors

Chapter 7 - Dealing with Difficult Co-workers

Chapter 8 - Dealing with Difficult Subordinates 

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If you wish to order a copy of this newly revised paperback edition: by going to https://www.createspace.com/4415300.

The cost is $19.99 plus shipping and handling.

Or, order a copy of the eBook or audio version ($9.99 each) by going to: www.dealingwithdifficultpeople.info/books-1/dealing-with-difficult-people-1

WHY NOT ORDER COPIES TO GIVE AS GIFTS THIS CHRISTMAS?

 

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Tip of the day:

Excerpts from Roberta Cava's internationally best-selling book - Dealing with Difficult People - How to deal with nasty customers, demanding bosses and uncooperative colleagues.

How to deal with “Time Bomb” manipulators

This type of individual attacks the person not their ideas, often using labels to let them know that their opponent is dumb, stupid or error-prone. If others disagree with their ideas they believe they're being criticised at a personal level so their attack is done with a vengeance. They have no qualms about attacking others in public and like to appear the victor. However, as this person has tackled most observers themselves, they're seldom taken in by the person's behaviour. To overcome:

1.    Don’t let them goad you into making rash statements or to over-react. Keep your cool, using facts to defend your ideas.

2.    Confront them privately; warning them that if they continue to belittle you in public that you will be forced to retaliate.

 

Why not look up our web page and learn all about the books Roberta has written (sample chapters are free)?  www.dealingwithdifficultpeople.info


 
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